Jungle Sports

Here you will find some questions and problems that some customers have. If you can’t find an answer to your problem here, do not hesitate to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will answer you directly.

Why can’t I order products/fulfill the payment?

There are certain security rules when paying on the net. If you have a password for paying by net (e.g. BankID) you should have this ready.
Also note that you should not refresh your browser window, or attempt to go back and forth with the browser arrows when you have arrived to the payment solution. The bank will then register the order as a duplicate and deny the possibility for purchase due to security issues.

Why isn’t my country listed when writing the address?

Jungle Sports can deliver to most countries in the world, but in some countries we have a partner who has exclusive rights on sale. In that case it is not possible to buy products from our webshop, and you would need to purchase any products through our partner. If in doubt you can check our page with dealers.

Why haven’t I received any log in info?

When purchasing an item in our webshop you are automatically registered with your e-mail as your username, and a random generated password is sent to you. Use this to log in to the webshop the next time, or Jungle Sports eTrainer.

If you haven’t received an e-mail with username and password, please check your spam filter. If still no luck you can click on Forgot your password at the log in page. (You can also contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we’ll contact you.)

How do I claim a VAT refund?

Norway, Denmark and a couple of other European countries operate with an 25% value-added tax on products, meaning that all products have this tax included in the price. If you live in another country with a lower VAT and would like a refund you will have to follow this up on your own. We have unfortunately not the capacity to do this for you.