Frequently asked questions
Why can’t I order products/fulfill the payment?
There are certain security rules when paying on the net. If you have a password for paying by net (e.g. BankID) you should have this ready.
Why isn’t my country listed when writing the address?
Jungle Sports can deliver to most countries in the world, but in some countries we have a partner who has exclusive rights on sale. In that case it is not possible to buy products from our webshop, and you would need to purchase any products through our partner. If in doubt you can check our page with dealers.
Why haven’t I received any log in info?
When purchasing an item in our webshop you are automatically registered with your e-mail as your username, and a random generated password is sent to you. Use this to log in to the webshop the next time, or Jungle Sports eTrainer.
How do I claim a VAT refund?
Norway, Denmark and a couple of other European countries operate with an 25% value-added tax on products, meaning that all products have this tax included in the price. If you live in another country with a lower VAT and would like a refund you will have to follow this up on your own. We have unfortunately not the capacity to do this for you.
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